Vendor Warranty Guide

Advance offer a lifetime warranty on all our transceiver and attach cable products giving you the confidence to install Advance products knowing your purchase is protected. More information on the Advance warranty can be found here.

There is often a misconception that non-vendor branded products will void your host hardware warranty. After extensive research Advance can advise that the recurring theme from vendors is that they do allow users to install third party components into their products1. If a fault occurs and it is not attributable to the use of a third party component then support and service will be delivered as expected.

If a fault occurs due to an Advance component, then our warranty will cover the replacement of that item. This warranty is actually better than the vast majority of vendors (often including paid for after-sales support options), even if you do use their own modules – most only offer a 1 year return to base warranty, with services times extending into 3-4 weeks in some instances.

The following table is an example of the Advance warranty service compared to a selection of market leading vendors.

 Advance  Arista  Avaya  Cisco  Juniper
 Warranty  Lifetime  1 Year2  1 Year3  1 Year5  1 Year7
 Return Policy  Advanced replacement  Return to base2  Return to base4  Return to base6  Return to base7
 Replacement Time  Next day  10 business days2  10 day cycle4  20 working days6  20 business days7


Third Party Components and Vendor Warranty Information; Sources:

Quote: When a product fault or defect occurs in the network, and Cisco concludes that the fault or defect is not attributable to the use of third-party memory, cables, GBICs, filters, or other non-Cisco components installed by a customer or reseller, Cisco will continue to provide support for the affected product under warranty or covered by a Cisco support program.

Quote: “The warranties do not extend to… use of non-Avaya furnished equipment” and “Avaya provides Third Party Products… such Third Party Products may carry their own warranties and Avaya shall pass through to End User any such warranties to the extent authorized.”

Quote: “If you face a problem running a Juniper Networks device that uses a third-party optic or cable, the Juniper Networks Technical Assistance Center (JTAC) can help you diagnose the source of the problem. Your JTAC engineer might recommend that you check the third-party optic or cable…”

Palo Alto:
Quote: “If a product fault is determined to not be related to the use of third-party components, then Palo Alto Networks will continue to support the customer per our standard support policies.”

Quote: “Arista does not restrict the use of third party copper cables. These cables need to comply with the IEEE specifications, to allow them to be correctly recognized by the Arista switch.”

Quote: “Extreme Networks assumes no liability for third-party optical modules. Although Extreme Networks does not block third-party optical modules…”


Comparison of Vendor Warranty Service; Sources:

Quote: The Arista pluggables and cables include a one-year limited hardware warranty, which covers parts, repair, or replacement with a 10 business day turn-around after the unit is received.

Quote: Twelve (12) months, beginning on the In-Service date, for Hardware purchased directly from and installed by Avaya.
Quote: Twelve (12) months, beginning on the Delivery Date, for all other Hardware purchased directly from Avaya or a Channel Partner where Avaya does not install the Hardware.

Quote: Avaya will use all commercially reasonable efforts to provide a 10 day cycle time, from the date of receipt of a defective hardware product until the time a repaired or replacement unit is shipped by Avaya.

Quote: Standard warranty: 1 year

Quote: Cisco or its service center will use commercially reasonable efforts to ship a replacement part within twenty (20) working days upon receipt of the defective product at Cisco’s site with a valid RMA number.

Quote: Juniper Networks warrants that for a period of one (1) year from the Start Date, the Juniper Networks hardware purchased by customer (“Hardware”) shall be free of defects in material and workmanship under normal authorized use consistent with the product instructions.
Quote: Juniper Networks will use commercially reasonable efforts to ship the replacement Hardware within twenty (20) business days after receipt of the product at a Juniper Networks Repair Center.