Product warranties and product guarantees can be a confusing subject, so Advance have gathered up all the relevant information into one handy page. Click to open each section and find out more about our product warranties, and other vendor’s stances on use of alternate branded components in their products.
Advance product warranties, and lifetime warranty information
The Advance Lifetime Warranty is available to eligible end users who own Advance branded transceiver, DAC and AOC products, full terms and conditions are available in this document. By registering your Advance transceiver products using the form below, you are activating your Lifetime Warranty.
End users owning Advance branded active and infrastructure products can enable your 2 year warranty using the same form below, full terms and conditions of which are contained in this document. Warranty start dates will be verified according to the ship date of hardware from Advance.
In case of an in-warranty failure please complete the form below. Please note, warranty claims are checked before processing and replacement products are sent, normally the same working day a claim is submitted, or next working day if submitted out of hours.
Vendor warranty guide
There is often a misconception that non-vendor branded products will void your host hardware warranty. After extensive research Advance can advise that the recurring theme from vendors is that they do allow users to install third party components into their products1. If a fault occurs and it is not attributable to the use of a third party component then support and service will be delivered as expected.
If a fault occurs and it is deemed that an Advance branded component has failed, then our warranty will cover the replacement of the Advance branded item. This warranty is actually better than the vast majority of vendors (often including paid for after-sales support options), even if you do use their own modules – most only offer a 1 year return to base warranty, with services times extending into 3-4 weeks in some instances.
The following table is an example of the Advance warranty service compared to a selection of market leading vendors.
| Advance | Arista | Avaya | Cisco | Juniper | |
| Warranty | Lifetime | 1 Year2 | 1 Year3 | 1 Year5 | 1 Year7 |
| Return Policy | Advanced replacement | Return to base2 | Return to base4 | Return to base6 | Return to base7 |
| Replacement Time | Next day | 10 business days2 | 10 day cycle4 | 20 working days6 | 20 business days7 |
1 Third Party Components and Vendor Warranty Information; Sources:
Cisco: http://www.cisco.com/c/en/us/products/prod_warranty09186a00800b5594.html
Quote: “When a product fault or defect occurs in the network, and Cisco concludes that the fault or defect is not attributable to the use of third-party memory, cables, GBICs, filters, or other non-Cisco components installed by a customer or reseller, Cisco will continue to provide support for the affected product under warranty or covered by a Cisco support program.”
Avaya: http://downloads.avaya.com/css/P8/documents/100125173
Quote: “The warranties do not extend to… use of non-Avaya furnished equipment” and “Avaya provides Third Party Products… such Third Party Products may carry their own warranties and Avaya shall pass through to End User any such warranties to the extent authorized.”
Juniper: http://www.juniper.net/documentation/en_US/release-independent/junos/topics/reference/specifications/optical-interface-ex2300-support.html
Quote: “If you face a problem running a Juniper Networks device that uses a third-party optic or cable, the Juniper Networks Technical Assistance Center (JTAC) can help you diagnose the source of the problem. Your JTAC engineer might recommend that you check the third-party optic or cable…”
Palo Alto: https://www.paloaltonetworks.com/services/support/support-policies/third-party-components-support
Quote: “If a product fault is determined to not be related to the use of third-party components, then Palo Alto Networks will continue to support the customer per our standard support policies.”
Arista: https://www.arista.com/assets/data/pdf/40G_FAQ.pdf
Quote: “Arista does not restrict the use of third party copper cables. These cables need to comply with the IEEE specifications, to allow them to be correctly recognized by the Arista switch.”
Extreme: https://gtacknowledge.extremenetworks.com/pkb_mobile#article/Solution/kA080000000CtVJCA0/s
Quote: “Extreme Networks assumes no liability for third-party optical modules. Although Extreme Networks does not block third-party optical modules…”
Comparison of Vendor Warranty Service; Sources:
2Arista: https://www.arista.com/assets/data/pdf/Datasheets/Transceiver-Data-Sheet.pdf
Quote: The Arista pluggables and cables include a one-year limited hardware warranty, which covers parts, repair, or replacement with a 10 business day turn-around after the unit is received.
3Avaya: https://downloads.avaya.com/css/P8/documents/100125173
Quote: Twelve (12) months, beginning on the In-Service date, for Hardware purchased directly from and installed by Avaya.
Quote: Twelve (12) months, beginning on the Delivery Date, for all other Hardware purchased directly from Avaya or a Channel Partner where Avaya does not install the Hardware.
4Avaya: http://downloads.avaya.com/css/P8/documents/100148614
Quote: Avaya will use all commercially reasonable efforts to provide a 10 day cycle time, from the date of receipt of a defective hardware product until the time a repaired or replacement unit is shipped by Avaya.
5Cisco: http://www.cisco.com/c/en/us/products/collateral/interfaces-modules/gigabit-ethernet-gbic-sfp-modules/product_data_sheet0900aecd8033f885.html
Quote: Standard warranty: 1 year
6Cisco: http://www.cisco.com/c/dam/en/us/products/1_yr_ltd_hw_rtf_20_en.pdf
Quote: Cisco or its service center will use commercially reasonable efforts to ship a replacement part within twenty (20) working days upon receipt of the defective product at Cisco’s site with a valid RMA number.
7Juniper: https://www.juniper.net/support/warranty/
Quote: Juniper Networks warrants that for a period of one (1) year from the Start Date, the Juniper Networks hardware purchased by customer (“Hardware”) shall be free of defects in material and workmanship under normal authorized use consistent with the product instructions.
Quote: Juniper Networks will use commercially reasonable efforts to ship the replacement Hardware within twenty (20) business days after receipt of the product at a Juniper Networks Repair Center.
